What We Collect and Why We Need It
When you open an account we ask for your mobile number, email and date of birth so we can verify you own the account and meet eligibility requirements under local law. We log payment details when you deposit via bKash, Nagad or Rocket — the transaction
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ID, amount and timestamp — so we can match incoming funds to your wallet and process withdrawals back to the same method. We record device type, browser and IP address each time you log in to detect unusual activity and protect your balance. We store support
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chat history so our team can follow up on unresolved questions without asking you to repeat yourself. We use cookies to keep you logged in across sessions and remember language preference; you can block non-essential cookies in your browser settings without losing account access. We do
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not sell your data to third parties. We share transaction records with payment processors only to complete deposits and withdrawals. We retain account data while your account is active and for the period required by financial record-keeping rules in eligible regions; you can request deletion by
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contacting support, and we will remove personally identifiable information within thirty days unless legal obligations require us to keep it longer. This policy applies to users in regions where bw98 services are available under local law; eligibility depends on your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.